Returns & Exchanges Policy

At Poline Children's Shoes, customer satisfaction is our number one priority. If you are not completely satisfied with your purchase, please follow our simple return and exchange policy.

You can make your changes or returns within 15 calendar days from the date you received your order .

The possible ways to change are as follows:

  • Free exchange of your items in a physical Poline Children's Shoes store (See the stores HERE ).
  • Exchange your items at the headquarters of the Poline Children's Shoes e-shop ( Grig. Lambraki 13, Glyfada - P.O. 16674 ).

Of course. Just be aware that the buyer is responsible for shipping costs for product exchanges/returns. In the case of changes/returns, shipping costs are not refunded. For the cases of free shipments, the amount of €5.00 is withheld for shipments within Greece and €20.00 for shipments abroad, in order to cover the shipping costs.

Follow the simple steps below:

  1. Login to your account or click HERE
  2. Go to your orders and the product you want to return will say "PRODUCT RETURN" at the top right
  3. Select the product you want to return and the reason and press SEND REQUEST
  4. In the event of a change, call us (2108983744) to let us know what you will replace your old one with. We suggest that you first find the replacement for your order on our site
  5. Once your request is accepted we will send you the return label to your email.
  6. In the event of a change we will immediately send the replacement as soon as we receive the return.

Return/exchange will ONLY be done through BoxNow.

A simple carrying bag will do. A standard packaging is necessary to ensure the safe return of the items back to our facilities but also to prevent the packaging from being damaged.

Caution! Damaged product packaging will NOT be accepted

To make your exchange or return we will need some proof of purchase (receipt of purchase or exchange card).

Refunds are made immediately by us once the returned items are received and inspected. In order for a return or exchange to be accepted, all products must be in perfect condition with their existing tags and original packaging intact. They should also be accompanied by all documents (receipt / invoice or any promotional material, etc.). Refunds are made to the original credit card or Paypal or Klarna account used during the order. The processing time varies depending on the bank and the type of credit card. For cash on delivery orders, you will send us your bank details (IBAN, beneficiary name, bank institution in legible letters) together with the product in the same package so that the money can be deposited. Cash on delivery costs as well as shipping costs are non-refundable.

* Poline is responsible for shipping costs for products with manufacturing defects or generally for any fault of ours. In this case you will email us at info@polinechildrenshoes.com or call us on (0030) 210 89 83 744.

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💡Tip: Before placing any order, we recommend that you be sure of the correct number. Consult the "red tape measure" on each product page.