Poline Shipping Policy
Where is your company located and where do I receive my order?
Our company is based in Greece and all shipments of our products are made from our privately owned warehouses located in Greece.
Which transport companies do you cooperate with?
- Our products in Greece are shipped with ACS, BoxNow, Wolt and DHL.
- Our products abroad are shipped with DHL
Can I receive my order outside of Greece?
Of course! We make shipments to all European countries, Balkan countries (Albania and Bulgaria) and Cyprus.
How soon can I get my hands on what I just ordered?
Delivery times vary by carrier. On average, for Greece it takes up to 3 working days and for international shipments from 3 to 6 working days. Please contact us if you have not received your package within a reasonable time.
Is tracking available for my package?
Yes, in the email that will be sent to you with your order confirmation there is a link that allows you to track your package at any time.
Customs and import taxes
The buyer does not incur any additional costs for customs or import taxes, as our products are destined for European Union countries. You can bring into your country anything you bought in another EU country without having to stop at the border or make a customs declaration. The only condition is that your purchases are intended for your personal use or for your family and not for resale. VAT is included in the purchase price.
What if my address was wrong?
Sorry, but there's nothing we can do about it. Please be careful when entering your delivery details as we cannot change delivery details after dispatch.